At TileXpert, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website or interact with our services. By using our website, you consent to the practices described in this policy.
- Information We Collect
1.1 Personal Information: We may collect personally identifiable information such as your name, email address, phone number, and postal address when you voluntarily provide it to us through our contact forms or when placing an order.
1.2 Non-Personal Information: We also collect non-personal information such as browser type, device information, IP address, and website usage data through the use of cookies, analytics tools, and other similar technologies.
- Use of Information
2.1 Personal Information: We may use your personal information to respond to your inquiries, process your orders, provide customer support, send important updates or notifications, and improve our services.
2.2 Non-Personal Information: Non-personal information is used to analyze trends, administer our website, track user movements, and gather demographic information for aggregated statistical analysis.
- Information Sharing
3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business activities, and providing services to you. These service providers are obligated to protect your information and may only use it for the specific purposes we define.
3.2 Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please understand that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Links to Third-Party Websites
Our website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of those websites.
- Children’s Privacy
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we may have inadvertently collected personal information from a child, please contact us, and we will promptly delete such information.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@tilexpert.co.nz.